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         E-Governance is the use of information and communication technology (ICT) to provide government services, exchange information, conduct transactions, and integrate previously existing services and information portals. The letter “e” stands for “electronic” in e-Governance. E-governance improves transparency, accountability, efficiency, effectiveness, and inclusiveness in the governing process by providing consistent access to the information within government, between governments, national, state, municipal, and local governments, citizens, and businesses, and by empowering businesses through information access and use. E-governance is more than just government websites, e-mail, and financial transactions. “It will change how citizens relate to government as much as it changes how citizens relate to each other”. It also refers to the use of information technology in the country’s democratic processes, such as elections.

Objectives of e-governance are as follows-

Objectives of e-governance are as follows-

1. One of the primary goals of e-governance is to make all government information available to the public in the public interest.

2. One of its goals is to establish a cooperative structure between the government and the people, to solicit assistance and advice from the people, and to make the government aware of the people’s problems.

3. Increasing and encouraging citizen participation in the governance process.

4. E-Governance aims to strengthen the country’s economy by keeping governments, people, and businesses in touch with the modern world by improving information and communication technology and electronic media.

5. One of its primary goals is to increase transparency and accountability in the governance process.

6.Government spending on information and services should be reduced.

Features of E-Governance-

1. De-bureaucratization: As a result of e-governance, the gap between the people and the government in all government services is closing, and people’s reliance on the bureaucracy is decreasing.

2. E-Services: Its primary feature is the delivery of services via the Internet. As a result, we get G2C, G2B, G2E, and so on. This is already covered in the ‘types of governance’ section.

3. International Services: All essential services can be delivered to citizens who are living outside of their country for work or other reasons using e-governance.

4. It strengthens citizens’ right to express themselves. Anyone can use e-governance to share their thoughts with the government on any bill, act, or decision taken by the government.

Potential of E-Governance in India –

1. Increased efficacy and efficiency: improved government services in terms of achieving government goals and functioning

2. Improved services: E-government can provide stakeholders with quick and timely services.

3. Transparency through the dissemination and publication of information on the internet: This facilitates information access and, as a result, holds the system accountable to the public. Furthermore, because the web allows for the free flow of information, it is easily accessible to all without discrimination.

4. Everywhere and at any time: Because e-government services are delivered via web-enabled technology, they can be accessed at any time and from any location.

5. ICT-enabled services centered on the user: The services are primarily aimed at citizens, businesses, and the government itself.

6. Economic Development: The use of ICTs reduces transaction costs, making services more affordable. Rural areas, for example, suffer from a lack of information about markets, products, agriculture, health, education, weather, and so on, and if all of this information could be accessed online, it would lead to better and more opportunities, and thus prosperity, in these areas.

7.Access to information empowers citizens in terms of social development. The informed citizenry can participate and express their concerns, which can be accommodated in the formulation, implementation, monitoring, and delivery of programs/projects. Participation via the internet will counteract the discriminatory factors that influence our societal behaviour.

8.Reduced red tape: E-government reduces the hierarchy of authority required to obtain government services.

9.Paperwork Reduction: One of the most immediate effects of automation would be a reduction in paperwork. Paperwork is reduced to a greater extent as electronic communication and electronic storage and retrieval of information are enabled. All of this has resulted in the emergence of the less paper office’.

10.Service Quality: ICT enables governments to provide services to citizens with greater accountability, responsiveness, and sensitivity. The quality of services improves because people can now obtain services efficiently and instantly.

11.Elimination of Hierarchy: ICT has reduced procedural delays in the organisation caused by hierarchical processes. It is now possible to send information and data across multiple levels of an organisation at the same time using Intranet and LAN.

           E-Governance has resulted in improved access to information and higher quality services for citizens, as well as greater simplicity, efficiency, and accountability in government and an expanded reach of governance. Given the wide range of e-Governance initiatives that have been implemented in India with varying degrees of success, as well as the country’s diversity of conditions, the report recognises that e-Governance projects must be designed for specific contexts and environments. In India, e-Governance is gaining traction, but public awareness and the digital divide must be addressed. The success of e-Governance measures is heavily dependent on the availability of high-speed internet, and the imminent nationwide roll-out of 5G technology will strengthen our resolve.